Welcome to SAILORPENG.com
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Sailor Peng, hereinafter referred to as “Seller”, ”us ” or ”we”, at the Sailor Peng website, mobile website, or telephone (jointly referred to as ”sailorpeng.com”).
Please make sure you have read and understood the Terms before placing your order.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on sailorpeng.com at the time you place your order.
Our store is hosted on Wix.com They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Sailor Peng wants to provide the best possible online experience. To make this possible we need to ensure that our services run like a clockwork. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
2. Prices and delivery charges
The prices displayed at sailorpeng.com include the statutory Value Added Tax but does not include duties, fees and import taxes upon delivery. This charge is determined by your local customs authority. Payment of these is necessary to release your order from customs. Rely on UPS to collect payment for your shipment at the time of delivery (C.O.D. option).
If the buyer refuse to accept his order, we will not reimburse any postal or delivery costs.
3. Ordering/conclusion of contract
The ordering options available to you are via sailorpeng.com.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Sailor Peng Customer Service to refund.
Sailor Peng exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
All orders will be sent by registered parcel service. Packages must be signed for. International orders may take longer. Shipments to customers living abroad may be subject to import duties and taxes, which are the responsibility of the recipient. Delivery dates are dependent on the postal services in the land where the order was made; therefore we are unable to guarantee delivery times.
You can return any item to us within 14 days of receiving your original order, including sale items. We do not accept exchanges on returned items, but you can send them back for a refund and then place a new order for the size, material or item you’d prefer. Please note - duties, taxes and the original shipping charges are non-refundable. As an international customer, you can return your parcel using any postal service. Please note - you will need to cover the shipping costs yourself.
If the item you have received is defective, please notify Sailor Peng promptly and return the item to the address as below. Sailor peng will, for any products deemed defective, provide a new product or a full refund, including the costs of delivery.
The return address:
Sailor Peng c/o Laura Fuhge, Libauer Straße 4, 10245 Berlin, Germany
The parcel remains your responsibility until it arrives to us - remember to ask for a sending receipt, so if your parcel goes missing in the mail, you’ll have a proof you have sent it.
When you return your order, please remember to put your returns note in the parcel.
It can usually take up to 21 working days for your return to be delivered back to us in Germany, depending on your location and which postal service you use. Once we receive your return we will make the refund via the original payment method within 5 working days.
You can pay for your goods in various ways as set out below.
Credit card or Payment card
You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Please note that applicable bank charges will be borne by you.
Sailor Peng reserves the right to deny any purchase.
You will receive the legally required invoice in your parcel.
7. Our Liability
Our maximum liability to you for any loss or damage arising in connection with your order on sailorpeng.com shall be limited to the total price of your order.
If there are defects in the goods you have purchased, Sailor Peng abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let our customer service know by returning the goods to us without delay by using a return form.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
10. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at sailorpeng.com remain with Laura Fuhge and its subsidiaries or licensors. Any use of sailorpeng.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Laura Fuhge.
11. Company Information
SAILOR PENG c/o Laura Fuhge, Libauer Straße 4, 10245 Berlin
Registered office: Friedrichshain-Kreuzberg, Berlin, Germany